Your gear.
Delivered door to door.

Prices are fixed per item, for example a bicycle, e-bike or wheel box. Remote-area surcharges and optional cover are added where they apply, and your full total is shown before you pay. See the Pricing page for current prices.

Yes. Choose “Return delivery” under Delivery journey when you book and fill in the return trip details. Both legs are arranged in one booking, and the return leg gets its own waybill and tracking number.

Payment is made securely online at checkout through the payment provider shown there. Your booking is confirmed once payment has been completed. GearGo does not store your full card details.

Contact bookings@geargo.co.za with your booking reference as soon as possible. Whether a change or refund is possible depends on how far the shipment has progressed. See our Cancellation and Refund Policy for details.

Choose your preferred collection date during booking. Collection timing is confirmed once the shipment has been processed. Same-day collection may be available only when the booking is completed before 12:00, and remains subject to courier capacity and confirmation.

Yes. We recommend using a bike shop to box the bicycle because the staff understand how to protect it properly. You may also include suitable last-minute event essentials in the box, provided they are securely packed and permitted by the courier. Always arrange this with the shop first and use its address only with permission.

Yes, provided you have made arrangements with the shop and someone there is willing and available to release or accept the boxed bicycle. Do not use a shop’s details without its permission.

Yes, provided the event has a named person who is available to receive and sign for the bicycle during the delivery window. Confirm with the event organiser beforehand that courier deliveries are accepted at that address.

Someone must be available to release the parcel at collection and receive it at delivery. If the courier cannot complete a collection or delivery, it may need to be rescheduled, and extra courier charges may apply. Contact us as soon as possible if your plans change.

Yes. We deliver door to door nationwide. Deliveries to remote or special-service areas may take longer and may carry a surcharge, which is shown before you pay.

Not at the moment. GearGo currently only arranges deliveries within South Africa.

GearGo works with Aramex. Your waybill and tracking number come from Aramex, and you can follow your shipment on the Aramex tracking page.

No. A strong, standard cardboard bicycle box normally works best. Most bicycle shops can provide one, often for a small fee, and may also be able to pack the bicycle for you.

It is a good idea. Remove the pedals, turn the handlebars sideways, protect the frame, derailleur and disc rotors, and secure any loose parts inside the box. A bike shop can do this for you if you prefer.

Enter the packed size and weight accurately when you book. If the declared dimensions or weight are incorrect, the courier may apply additional charges. For unusually large or heavy items, contact us before booking.

Yes. Besides bicycles and wheel boxes, we deliver golf bags and travel cases, camping and fishing gear and other approved leisure equipment, as long as it is securely boxed.

Parcels may not contain fuel, oil, gas canisters, hazardous substances, explosives, illegal goods, loose lithium batteries or anything else the courier prohibits. E-bike batteries may need prior written approval and special handling, so please contact us before booking an e-bike.

Your waybill number and tracking link are emailed once collection has been booked. Tracking normally becomes active after the parcel has been collected and receives its first courier scan. Use the link in the email or our tracking page to follow the shipment.

Optional insurance is available for declared values up to R30,000 at an additional fee. Cover is subject to the applicable insurance terms. GearGo cannot accept responsibility for damage caused by inadequate or unsuitable packaging, so the bicycle or equipment must be packed securely.

Check the parcel on delivery and note any visible damage with the courier before signing. Then email bookings@geargo.co.za as soon as possible with your booking reference, waybill number and photos of the box and the item. Claims are handled according to our terms and, if you took cover, the applicable insurance terms.

Check your spam or junk folder first. If it is not there, email bookings@geargo.co.za with your booking reference and we will resend it.